# Reputation Management URL: https://goreview.uk/services/reputation-management/ Updated: 2026-09-19 > Reputation management collects reviews by email, SMS, WhatsApp and QR, routes unhappy feedback privately, monitors 20+ platforms daily and publishes verified reviews to your site and social channels. ## The service this company was built on GoReview began as a review management platform, and it still is one. More than 2,500 businesses use it, over 60,000 reviews have been collected through it, and clients typically see reviews increase around fourfold. Every other service we sell leans on this one, because review signals decide local rankings, feed the sources AI assistants trust, and determine whether paid clicks convert. This is not a reseller arrangement. The platform is ours, which is why it can be changed when a sector needs something different. ## Collect, monitor, share Three jobs, one place. Invite happy customers to review you through email, SMS, WhatsApp or a QR code. Watch every platform daily and respond publicly and privately. Then put the best reviews to work on your site and your social channels instead of leaving them sitting on Google. Full detail of the workflow is on the [How it works](/how-it-works/) page, and the step by step instructions live in the [user guide](/user-guide/). At a glance Businesses served Over 2,500 Reviews collected More than 60,000 Typical increase Around four times more reviews Platforms 20 or more, including Google, Trustpilot, Facebook, TripAdvisor, Yelp and Booking.com Try it Seven day free trial, see [pricing](/pricing/) ## What the platform does The same three stages every client runs, described plainly. ### Get reviews Invite customers by email, SMS, WhatsApp or QR code at the moment they are most satisfied. Requests are automated and timed to your process rather than sent in occasional manual batches, which is what produces the weekly consistency local rankings reward. ### Catch problems privately Unhappy feedback is routed to you privately first so you can resolve it, rather than landing straight on a public listing. You still hear the complaint and still learn from it. The difference is that the customer gets a resolution instead of an audience. This is the single feature clients tell us changed their rating fastest. ### Monitor and reply Every platform checked daily in one dashboard, with an AI response assistant drafting replies you approve and edit. Responding publicly demonstrates to the next reader, and to the platforms, that the business is active and attentive. ### Share the proof Widgets and badges that put verified reviews on your website, plus scheduled review posts so social channels carry a steady stream of social proof instead of going quiet between campaigns. ### Integrate widely Connects with 20 or more review sites so the reviews you gather land where your customers actually look, which differs by sector. Hospitality lives on TripAdvisor and Booking.com, trades on Google and Checkatrade, retail on Trustpilot. ## Why this moves revenue, not just a star rating Reviews are the strongest factor deciding who appears in the local top three, and the top three take most of the demand. GoReview clients target an annual revenue increase of up to 54 percent, and businesses with hundreds of reviews see an average revenue increase of around 18 percent. Those are the figures this platform was built to move. [Read the case studies](/casestudies/) 2,500+ Businesses served 60k+ Reviews collected 4x Typical increase in reviews 20+ Platforms integrated ## What it costs and how to start All plans include a seven day free trial, and unlimited review collection across email, SMS, WhatsApp and QR. [Pricing and plans](/pricing/) [How it works](/how-it-works/) [User guide](/user-guide/) [Platform FAQs](/faqs/) [Case studies](/casestudies/) ## Questions Is this the same GoReview platform I already use?Yes. Reputation Management is our original product, now presented as one of the services in the wider offering. Existing customers keep the same account, the same dashboard and the same plan. Full plan details are on the [pricing page](/pricing/). Is routing unhappy customers privately allowed?Asking every customer for feedback and giving dissatisfied customers a private route to raise a problem is legitimate and widely used. What is not allowed is selectively inviting only happy customers to review you publicly, which is review gating, and we do not do it. Everyone is invited. Some choose to tell you privately first. Can you fix an already damaged rating?Usually, though not instantly. The route is volume and recency: a steady flow of genuine recent reviews outweighs older negative ones, and platforms weight recent feedback heavily. Where a review breaches platform policy we will challenge it, but the reliable path is outweighing rather than removal. Do I need one of your other services as well?No. Reputation Management works perfectly well on its own, and many clients only take this. It does make Local SEO, AI SEO and paid campaigns work considerably better, which is why we usually suggest pairing it with Local SEO first. How long does setup take?Most businesses are collecting reviews within a few days. The seven day free trial is normally enough to see the first reviews arrive.